Who we are
Established in 2012 in Szczecin, METRO Global Solution Center has evolved from a service provider to a solution partner for the business and our customers.
Interesting Facts - Business Service Sector
| 4 billion zł |
 |
The value of the SSC /BPO market in Poland is currently estimated at almost 4 billion zlotys. |
| 35 years of age |
 |
75% of those employed in this industry are persons aged up to 35 years. |
| 40 languages |
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Services in SSC/BPO centres in Poland are provided in as many as 40 languages. |
For 11 years now, we have been providing top-level specialized and centralized services of selected operational processes in finance and accounting for METRO entities mostly located in Europe.
Our office is located in Szczecin, Poland but our expertise and reach have no boundaries. Since the very beginning, we have been giving excellent service to our internal customers. Our experience allows us to add value, be efficiency-oriented, and satisfy our customers.
As an employer, we aim to create an inclusive, international, and innovative environment where people are empowered to move the business forward. Together, we strive towards excellence, constantly improving ourselves and aspiring to be the simply best at what we do. We are constantly growing and developing our position, and we invite you to the experience.
We encourage you to take advantage of our exciting development and upskilling opportunities, team-playing open culture, international mindset, informal atmosphere, and the beautiful office in charming Szczecin city!
We make it count!
Interesting Facts - METRO Global Solution Center
| 400 accounting enthusiasts |
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We employ about 400 accounting enthusiasts and professionals in our industry. |
| 40% polyglots |
|
We’re polyglots – about 40% of us know at least two foreign languages. |
| +20 countries |
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We serve more than 20 countries and are constantly developing. |
| 20 languages |
|
We are working in diverse environment, full of nationality from all the world and speak about 20 languages. |
METRO is a leading international wholesale company with food and non-food assortments that specialises on serving the needs of hotels, restaurants and caterers (HoReCa) as well as independent traders. Millions of METRO customers worldwide can choose whether to shop in one of the large-format stores, order online and collect their purchases at the store or have them delivered. METRO in addition also supports the competitiveness of entrepreneurs and own businesses with digital solutions and thereby contributes to cultural diversity in retail and hospitality. Sustainability is a key pillar of METRO’s business, as the Dow Jones Sustainability Index has repeatedly shown.
METRO - Company Structure
Mission & Vision
“Accounting in our DNA” is a unique characteristic of our employees, which enables METRO Global Solution Center to render the best accounting services for the METRO.
Our goal as a service organization is to add value through operational excellence. This assumption is fulfilled by the strategy of employing the best people on the market and by ensuring continuous improvement.
Our commitment is to actively contribute to the sustainable development of our customers by taking over their non-core activities and therefore allowing them to focus on their core-business.
Our values
One Team
- We are one team in three locations – Düsseldorf, Pune, Szczecin
- We believe that people are driver for the changes
- Our business is all about the people and the teams
Transparency
- We share information freely
- We allow mistakes and we own our mistakes
- We appreciate the “open door” policy
- We are open for every culture
Solution driven
- We strive to find solutions that creates value and efficiency
- We think End-to-End
- We are here to create values for the business and our customers
Respect
- We keep what we promise
- Everyone’s opinion matters
- Our power comes from diversity
- We listen, not judge
- We acknowledge and respect that we are Global team
One voice
- We don’t work in Silo’s
- We don’t put fences around the teams
- Disagreements are solved internally
- We love to integrate and mix up
- One voice means one direction
Compliance
For a company such as METRO is extremely important to do business in the correct manner, meaning to stick to national and international legislation as well as regulations and of course to act in accordance to the internal code of conduct. This means for us, as METRO employees, to act always simply right - in the way that make us able to safeguard the interests of our customers and the interests of METRO, protect our employees from harm.
Compliance, firmly established in the company culture of METRO, is also an integral part of organizational culture of METRO Global Solution Center. An existing in METRO Compliance Programme has been set up to support all employees in complying with relevant laws, regulations and standards of conduct. For this purpose, clearly defined measures were established. Their implementation is organized and coordinated by the Compliance Officers in each location of METRO, including METRO Global Solution Center.
Essential components of the Compliance Programme are the eight Business Principles we guide in our day-to-day work. They are the foundation of any business at METRO. Therefore, upon joining METRO Global Solution Center are introduced to and requested to observe the METRO Business Principles. We support them in this by taking actions such as: classroom trainings, e-learning trainings, meetings with Compliance Officer and by our internal dedicated communication.
The Business Principles:
- We make a strict distinction between personal interests and the interests of the company.
- We do not offer anyone an advantage that cannot be justified.
- We do not use our position to our personal advantage.
- We treat all information related to the company as confidential.
- We respect the rules of fair competition.
- We treat everyone as equals.
- We are a fair employer.
- We respect all legal provisions and regulations.
Compliance Reporting System
For the purpose of preventing and resolving any kind of misconduct or unfair treatment, we have created at METRO a reporting system to respond to alleged deficiencies. It is available for our employees, clients, suppliers and business partners. We encourage them to speak up whenever they observe an alleged misconduct by using METRO Compliance Reporting System available 24/7. While reporting an alleged Compliance incident, the reporter can also remain anonymous.
Contact
In case of any questions, please contact us.
Meet the teams
Back Office
Administration
Administration
We love working with people, easily connecting with them. There are no issues that we couldn't solve. We are happy to welcome visitors at METRO and support our colleagues in day-to-day organizational matters. Thanks to our department, managers can relax during tax inspector visits. Our team provides reliable management information and cooperates with other departments in the company.
Keywords: circulation of information, documents, correspondence, administration, office supplies, suppliers, negotiation, travel arrangements, accounting, assignment, recording, general ledger, tax declarations, statements, Tax Office, Statistical Office, balance confirmations, bank transfers, reports, audit
Our work in numbers:
- Dozens of contractors;
- Hundreds of invoices and posted documents every month;
- Hundreds of business trips arranged;
- Millions of ideas how to solve problems.
HR
Human Resources
People are our passion! We are creative and open-minded, and task diversity gives us a boost! The secret paths of our HR department will lead you to interesting projects on recruitment, training, career development, employer branding, employee evaluation and motivation, personnel matters and many more...
Keywords: human resources, recruitment, competences, evaluation, career paths, training activities, motivation, communication, documentation, personal files, reports, employer branding
Our work in numbers:
- Countless projects to implement;
- An unlimited number of ideas;
- Numerous hours of talking to employees;
- At least 1 integration event organized each month.
Training
Training
No matter the weather, our training specialists are on a quest to find knowledge, digging through books and the Internet. They have no fear of soft competences, improvement of qualifications, personal development or numerous training sessions. The dragon of public presentations does not stand a chance, as they are great communicators and you learn at a glance.
Keywords: training, development, planning, teaching, efficiency, need analysis, reports, accreditation, evaluation, documentation
Our work in numbers:
- 7 internal trainers;
- Dozens of training programs and counting;
- Countless new skills acquired.
Operations
GA
General Account
General Accounting is the “King of the Jungle”. It manages and leads in the quagmire of accounting processes in business. It gathers interesting issues and challenges in order to feed our high levels of adrenaline. It also takes care of the company’s valuable assets, recording them to ensure that everything is in order. You like teamwork, love to think? Join us now, without a blink!
Keywords: accruals, prepayments, cost allocations, warehouse management, balance reconciliation, improvements, audit, fixed assets, balance sheet accounts, depreciation, liquidation of fixed assets, acquisition reports, reporting,
Our work in numbers:
- 0 unsettled accounts;
- 0 unconfirmed balances;
- 1,000 fixed assets created;
- 100% completed orders;
- 10,000 posted documents.
AR
Accounts Receivable
The masters of settling bank account statements, specialists in invoicing and monitoring receivables, experts in the reconciliation of daily sales in the markets, no matter if they are located 4 kilometres or 4,514 kilometres away from our SSC. You can be from Croatia, Poland or Portugal – doesn’t matter. With us, Excel becomes your best pal!
Keywords: bank account statements, accruals, recipients, suppliers, invoicing, requests for payment, optimization, improvement, sales reports
Our work in numbers:
- Our employees speak 16 languages;
- We collaborate with 130 markets located in 6 countries;
- Seven out of over 30 people in our team are foreigners;
- In 2014 we submitted as many as 104 ideas to improve our tasks.
ICF
Internal Control Finance
All the processes end with us and then... then there is only balance sheet, profit and loss account, and finally – deadline. We add in all data and stir, stir, stir until... the balance is settled. We make sure our processes have as much kick as an action flick. Gripping from the first minute of closing till the last report. Always ready. Always tracking accounting mistakes – and not one of them escapes its fate.
Keywords: internal audit, balance sheet, profit and loss account, intra-group settlements, exchange rates, IFRS
Our work in numbers:
- 0 unsatisfied trading partners;
- Dozens of reports processed;
- Dundreds of settled intra-group balances;
- Hectolitres of coffee.
Document Processing Team
Document Processing Team
We love working with documents and you can always rely on us! We are an enthusiastic, energetic team with good sense of humor that is tackling an endless amount of accounting documents. Our greatest assets are accuracy and precision!
Keywords: segregation, control, scanning, reports, confirmations, labels, archivisation, documents, invoices, correspondence
Our work in numbers:
- Nearly 2,000,000 scanned documents a year;
- 5 ergonomic production scanners, scanning up to 200 pages per minute;
- Over 30,000 letters sent – full outbound postal services for our SSC.
Operational Support
IT/SAP Service Desk
IT/SAP Service Desk
New technologies are our thing! We are here to ensure the continuous and faultless functioning of IT infrastructure for all employees. We also regularly help in dealing with systems and devices that can sometimes be malicious. We always provide assistance to our internal customers. Working with people has the same significance as the tasks in server rooms.
Keywords: infrastructure maintenance, users, support, data security, providers, systems, modern solutions
Our work in numbers:
- Over 140 ready-to-use workstations;
- Nearly 450,000 pages printed by our users in the last year;
- Constant implementation of new equipment and software solutions.
Process Automation
Process Automation
We enjoy concept work! We work in international teams. We know how to create projects from scratch, with minimum guidelines. We want to dig deep into the process, get to know it and improve it. In both our professional and private lives we focus on efficiency and achieving our goals!
Keywords: harmonization, process modelling and mapping, improvements, KPI, optimization, standardization, project management
Our work in numbers:
- Thousands of improvements;
- Hundreds of automations;
- Dozens of projects;
- Zero monotony.
Process Improvement
Process Improvement
We have always dreamed of becoming secret agents and key users because we are flexible, efficient and fast. We delve into the secrets of systems and nothing can scare us away! Do you enjoy challenges and riddles? Join us!
Keywords: account administration, system errors, ticketing system, user support, SAP, IAT, tests, optimization, communication, tool implementation
Our work in numbers:
- 100% issues solved;
- Over 180 users created in more than a dozen systems;
- More than 500 training hours;
- Over 10,000 applications sent;
- More than 208 hours of squash played.
Strategic Transformation Projects
Strategic Transformation Projects
It is a part of the one of the most important initiatives to modernise its administrative processes. Our work will enable harmonised financial processes in all countries as well as in the holding. The aim is to simplify and standardise workflows and, in a next step, to automate them.
The improvements that will be achieved with the LUCA project, which we are a part of, for example a simplified data model and accelerated workflows, will mainly benefit the more than 2,000 employees working for the Finance departments in the METRO countries and at the headquarters. Ultimately, this optimised administration facilitates the daily work of all employees working for the company. And that is the point!
