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Service Desk Specialist

    Top Employer Germany 2026Top Employer Europe 2026Fair Company 2026
Working at METRO Global Solution Center

Key Facts

  • Professionals without leadership responsibility
    Professionals without leadership responsibility
  • IT/ SAP/ Service Desk
    IT/ SAP/ Service Desk
  • Full time
    Full time
  • Szczecin, Województwo zachodniopomorskie, Poland
    Szczecin, Województwo zachodniopomorskie, Poland

Job Description

General duties:

  • 1st level of support for system users in resolving requests
  • Ticket queue management in the Jira system
  • Cooperation with customers within METRO group (it's not a call center)
  • Timely data entry into the system in accordance with the designated SLA level
  • Ongoing monitoring of the ticket queue aimed at reducing the number of open tickets
  • Support in providing access to the system for users
  • Cooperation with colleagues from own and related teams
  • Solving customer issues based on solution catalogue
  • Maintenance and development of solution catalogue
  • Ensuring that the team knowledge base is updated on an ongoing basis

Qualifications

Our requirements:

  • Secondary education or university degree (IT degree not required)
  • Very good knowledge of English
  • Ability to think analytically
  • Readiness to take action and demonstrate perseverance in task execution
  • Self-discipline and ability to work under time pressure
  • Great team working skills

Benefits

Security and Scale

Security and Scale

Stable employment in a global organization with strong foundations and international reach.

Career Growth

Career Growth

Clear development paths, internal recruitment, and opportunities to grow across different areas of the business.

Learning and Development

Learning and Development

Access to training programs, language courses, and talent development initiatives.

Global Collaboration

Global Collaboration

Daily collaboration with global stakeholders and the chance to use foreign languages in practice.

Private Healthcare

Private Healthcare

LuxMed private healthcare with employer co funding, offering more affordable medical care.

Relocation Support

Relocation Support

Practical assistance with moving and settling into Szczecin.

Extra Benefits

Extra Benefits

Group insurance, a subsidized sports card, and employee discounts at MAKRO stores.

Community and Impact

Community and Impact

Team events, referral bonuses, and the opportunity to engage in CSR initiatives that make a real difference.

Contact

METRO
People & Culture
METRO Global Solution Center Poland

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